Join Our Team

About the Role

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As a Student Accommodation Assistant, you will be the first point of contact for our customers, primarily communicating through online platforms and phone. You will be part of a friendly and supportive customer service team, ensuring a smooth and positive experience for our residents.

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Key Responsibilities

• Responding to customer inquiries promptly and accurately via online platforms and phone.

• Maintaining a patient, professional, and positive attitude when assisting customers.

• Handling day-to-day customer requests and resolving issues efficiently.

• Managing customer relations and ensuring high levels of satisfaction.

• Supporting the team in maintaining accurate, timely, and well-organized records.

• Providing clear information and suggestions to address customer concerns.

• Collaborating with the Tenancy, Lettings, and Property Management teams to ensure seamless service delivery.

• Assisting with administrative tasks and process improvements to enhance customer service operations.

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About You

• Fluent in both Mandarin and English.

• Previous experience in administration, business development, or customer service is preferred.

• Knowledge of the UK property market and tenancy regulations is an advantage.

• Strong track record in building and maintaining client relationships.

• Experience working with international students and an understanding of their needs is beneficial.

• Strong organizational, problem-solving, and analytical skills.

• Self-motivated, proactive, and able to work both independently and as part of a team.

• Ability to adapt to a fast-paced environment, quickly absorbing and applying new information.

• Excellent attention to detail and ability to multitask effectively.

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Schedule

Monday-Friday; 9:00-18:00; 8 hours shift

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Benefits

• Full-time paid holidays: 20 working days/year, excluding bank holidays

• Performance bonus

• Yearly bonus

• Company events

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Additional Information

• Location: Cannon Wharf, London, SE8 5EN

• Ability to Commute/Relocate: London: Relocate before starting work (required)